Limited Warranty for xcentz Products and Cables

Thank you for your interest in the products and services of xcentz.
This Limited Warranty applies to physical goods,
and only for physical goods, purchased from xcentz.


What does the Limited Warranty cover?

The Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, xcentz will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.


What will we do to correct problems?

We will either repair the Product at no charge, using new or refurbished replacement parts, or if the Product can’t be repaired, we will replace it with a new Product. Due to the nature of the Product, repair or identical replacement parts may not be available at the time of the claim.

xcentz shall repair or replace a damaged part with the closest matching Product or the closest matching part of the Product in the closest matching color. This choice shall be handled in a case-by-case basis between xcentz and the Customer. Should a dispute between xcentz and the Customer arise on the option too choose, the nal decision is at the discretion of xcentz.


How long does the coverage last?

The Warranty Period for Physical Goods purchased from xcentz is 18 months from the date of purchase (except cables – see below).

The Warranty will continue from the date of your original purchase. It won’t be renewed after a replacement has been provided.


Lifetime Warranty for all xcentz Cables

If your xcentz charging cable is malfunctioning or fails to work properly, you may be eligible for a free replacement. Please contact our Customer Support and provide Proof of Purchase and Photo/Video of the faulty product. The warranty lasts as long as the Customer owns the Cable.


What is a Proof of Purchase?

If you bought the Product from Amazon, an order number can qualify as a valid proof of purchase.

If you bought the Product directly from xcentz website, an order number, shipping address or registration email can qualify as a valid proof of purchase.

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